I honestly feel this place deserves an overall rating of 4.5 stars atleast. Located in one of the mall's atriums, Cafe Coffee Day (CCD) is the perfect spot for a coffee break. Positives: - The mall does not have much in terms of seating in it's public areas. CCD is located quite in the open and offers genuine respite. (Or in my case, a place to lounge around with a book while your wife goes to the salon nearby!). - Lots of natural light and ventilation. - The place is consistent with its coffee offerings which is served hot and the barista is very willing to customise your milk or coffee strength ratios free of charge. - Staff is polite and efficient although they can smile more. Anandhi is an exception here. She is the morning shift barista and has an infectious smile and laugh which is a great positive for the team. - The place is kept surprisingly VERY VERY CLEAN inspite of its turnover. A special shout out to their house keeper Ms Dhanakshmi who works quite hard to ensure. Negatives: - Please be specific when you order both in terms of type of beverage and size. I have sometimes had my bill punched incorrectly and charged a bit more however the staff immediately refunded the overcharge. - The place has a few flies but I don't blame it on CCD. It's in an atrium and located next to a hypermarket which has loads of fresh produce. Overall, it's always a nice experience when you are here. You can spend hours just sitting here and reading or take a break after shopping. Highly recommended.

If you are inside Phoenix Mall, you can try this after a long day of shopping. You can rest yourself when the order is getting ready. Food and coffee items are the same as the other CCD. Nothing Special. The person who is in-charge of billing was super polite and even explained the order. Customer service was good as expected.