Without any disrespect to the staff, who were quite pleasant during my week-long stay, I have to say that I was quite disappointed by the money-focused mindset of this establishment. While they likely had the capacity to place a portable heater in the rooms, they did not do so (not once) during my stay in December, when the temp dropped to minus 1 or 2 celcius. They only managed to get the woodstove going on my last night, which didn't give off much heat because all the doors were kept open. Housekeeping was non-existent, which meant that the trash can never emptied , toilet paper never replenished, and the general surfaces never cleaned. I thank heavens for having relatively clean roomies during my stay. Food is quite pricey as is laundry, so you may want to go somewhere else for these things. Although, I have to admit that it was convenient having a cafe on site on super chilly days. On the plus side, this is a great hostel to meet other travelers. It's very warm and inviting in that regard. I also really liked the live music on the weekends. Two local bands played on two separate nights and they were both great! Finally, the location is pretty spot-on. Granted, this area is quite hilly naturally, but it's relatively central to McLeod Ganj and Bhagsu. Mixed feelings on whether I would stay here again, but if you're a first timer staying for a night or two, then I think it's definitely worth checking out!