Wow experience from the cafe, they were totally welcome the guest like anything. I have met one of the manager call charls, he is very active, corperative and explained all events and promotions happening in the hotel and invited for onam sadhya. He made me a special peach iced tea and now it's one of my favourite drink.
Jagannathan Srinivasamurthy
+4
We went there for a friends get together. We decided to have some buffet and some special drinks. Dont forget to read my comment on service.
Food was great and good buffet spread. Limited starters but plenty of main dishes, choice of breads were great and Appam etc. Drinks were on an expensive side but given the star status etc, it is fine too.
Ambience is great and plenty of tables and has some partitions for private events.
Service was good initially and deteriorated the moment one celebrity came. (He is not a famous movie actor or anything, just a music director and not the top one). All the staff is trying to help him and his friends. And no one will come near our tables. This is pathetic. We also pay the same rate and probably much more than what they spent that day. This is unacceptable. Celebrity is fine, assigning an exclusive staff etc is fine. But ignoring others and the entire staff trying to help him is totally unacceptable.
Parking was ok.,narrow. But nothing can be done.
Overall, great food but......
We have been staying at Holiday Inn at Kochi for the past three days and absolutely have to review Deli KC, the 24-hour coffee shop. Every item on the menu is amazing, and the staff very kind and helpful.
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